Assistant Store Manager – Four Mountain Sports Aspen

The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, high-quality guest experience across Four Mountain Sports retail and rental locations. This role serves as a hands-on leader responsible for developing team members, executing operational priorities, and maintaining service and operational standards. The Assistant Store Manager acts as Manager on Duty in the absence of the Store Manager, ensuring smooth operations, strong team alignment, and a seamless guest experience. This position reports to the Store Manager.

The budgeted salary range for this position is $68,000 - $71,000 . Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Applications for this position will be considered on a rolling basis.

Essential Job Functions/Key Job Responsibilities:

Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager’s absence

Lead the sales floor during shifts by directing team focus, managing flow, and adjusting priorities in real time to maximize guest experience and sales opportunities

Model and reinforce exceptional guest service standards, addressing escalated guest concerns promptly and ensuring professional resolution that maintains brand trust

Drive retail and rental performance through effective selling behaviors, cross-selling, and accountability for key performance metrics including sales, conversion, and guest experience

Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a high-performing team

Oversee rental operations to ensure proper equipment selection, fitting, safety standards, and alignment with retail functions for a seamless guest experience

Ensure accurate POS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team

Support inventory management including receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, and cleanliness standards

Assist with scheduling and labor management to align staffing levels with business demand and ensure effective deployment of team resources

Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and store readiness

Foster a culture of accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities

Other duties as assigned

Knowledge, Skills & Abilities:

Knowledge of retail and rental operations, including sales drivers, guest service standards, and team workflows

Knowledge of POS systems, cash handling procedures, and basic operational reporting

Strong leadership and communication skills with the ability to coach, motivate, and influence team performance

Skill in making timely, effective operational and guest service decisions in real time

Skill in delivering high-quality guest service and modeling service expectations for the team

Skill in conflict resolution and addressing performance issues in a professional and constructive manner

Ability to manage multiple priorities and adapt quickly in a fast-paced, high-volume environment

Ability to build and maintain a positive, accountable, and collaborative team culture

Ability to maintain strong attention to detail in operational execution, store standards, and guest interactions

Ability to organize, prioritize, and execute responsibilities effectively while supporting team performance

Work Environment and Physical Demands:

Ability to stand and move throughout the store for extended periods of time.

Ability to lift and carry equipment and merchandise up to 40–50 lbs.

Comfortable working in a fast-paced, high-volume environment.

Ability to work both indoors and outdoors in varying weather conditions.

Flexible schedule required, including early mornings, evenings, weekends, and holidays.

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass and Dependent Ski Passes

Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to p…