Compassionate Medical Receptionist for Mental Health Clinic

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking for a hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

Essential Duties and Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Perform related duties as assigned by supervisor.
• Maintain compliance wit h all company policies and procedures.
• Other duties as assigned.

Education and/or Work Experience Requirements

• At least 2 years experience as a Medical Receptionist, supervisory experience a plus.
• Experience using an Electronic Medical Record (EMR/EHR) system for patient registration, documentation, billing, and scheduling.
• General understanding of medical insurance processes, billing practices, and reimbursement fundamentals.
• Experience collecting patient payments, including copays, deductibles, and outstanding balances, with professionalism and accuracy.
• Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients.
• Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED required.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other fed eral, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.