Licensed Insurance Customer Service Representative - Non-Sales

Category: Customer Service/Support

As a Licensed Insurance Specialist, you will be a key point of contact for our clients, expertly managing both inbound and outbound communication. With a set of web-based tools at your disposal, you will efficiently address inquiries to provide a seamless and positive customer experience. This role is perfect for individuals who are passionate about customer service and thrive in a fast-paced environment.

Application Deadline: Ongoing until positions are filled.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We collaborate with some of the world's most recognized brands to enhance operations through innovative technology and sustainable practices. With a workforce of 500,000 speaking 300 languages, we are committed to making a positive impact in our communities and for our clients.

Benefits of working with TP include

TP provides a comprehensive benefits package for you and your family. Eligible team members can enjoy health benefits that may encompass medical, vision, and dental care. We are dedicated to the mental health and well-being of our employees and offer resources such as Employee Assistance Programs, health and personal time off (HPT), and leave options when eligible.

We also provide financial security benefits, including competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity, ensuring that all employees feel valued. We provide ample opportunities for career advancement in an environment that rewards ambition and high performance.

TP is proud to support active-duty service members, veterans, and military families. We welcome their applications.

Equal Opportunity Employer

TP is committed to being an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us. Note that this communication channel is strictly for accommodation-related inquiries.

Your Responsibilities

• Manage and respond adeptly to all inbound and outbound customer inquiries.
• Deliver exceptional customer service through active listening and empathy.
• Handle confidential customer information with discretion and care.
• Strive to resolve issues on the first call by being proactive and understanding.
• Communicate effectively with customers, employing retention strategies as necessary.
• Assist customers comparing options and guide them towards the right price plan.
• Nurture sensitive communications regarding healthcare needs, education, and prevention planning.

We're looking for fearless individuals - those who are driven to deliver excellence in everything we do.

Qualifications:

• High School Diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfort with desktop computer systems and basic knowledge of Windows.
• Prior customer service and/or sales experience is preferred.
• A college degree is advantageous but not essential.

Key Competencies:

• Process Excellence: Committed to following established procedures and service excellence.
• Collaboration: Proven ability to work effectively with team members and departments to solve customer issues and achieve goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong ability to organize tasks and solve problems efficiently.
• Emotional Intelligence: Capable of prioritizing tasks and managing pressure while remaining focused.
• Open-Mindedness: Receptive to feedback, adaptable to evolving policies, and capable of managing structured schedules with varied shifts.
• Critical Thinking: Strong analytical skills for quick issue resolution and informed decision-making.
• Solution-Oriented: Proactive in problem-solving to enhance customer experiences.

Work from Home Requirements

• Internet Requirements:
• A dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload).
• No Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN connections are allowed.
• Proof of internet speed is necessary.