German-Speaking Video Streaming Customer Experts - Work Remote In Greece

German-Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in high-growth sectors, including streaming platforms, technology, and digital services, across premium destinations throughout Europe. At Mercier Consultancy Group, we are committed to delivering outstanding career opportunities that empower our candidates to thrive both professionally and personally.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience. This is a rare chance to combine your fluency in German, your enthusiasm for streaming platforms, and your customer service expertise in one truly rewarding career move — making it one of the most sought-after German-speaking jobs in Greece right now.

Key Responsibilities

Provide prompt, professional, and empathetic customer support to German-speaking subscribers of the video streaming platform via phone, email, and live chat channels.

Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security on the streaming platform.

Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance across multiple platforms and devices.

Guide users through platform features, content navigation, personalisation settings, and parental controls to maximise their streaming experience.

Accurately log customer interactions, feedback, and technical issues into the CRM system, ensuring thorough documentation for quality assurance purposes.

Escalate complex or unresolved technical and billing issues to the appropriate internal teams, ensuring timely follow-up and resolution for German-speaking subscribers.

Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers to provide informed and current customer guidance.

Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks set by the streaming platform client.