Senior IT Support Specialist

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

JOB SUMMARY

As Apptronik expands its humanoid robotics operations, we are seeking a Senior IT Support Technician to serve as the on-site technology leader at our California facility. As the sole IT presence at this site, this individual will independently own end-user support, endpoint administration, network operations, and identity/SaaS administration across a multi-platform environment that includes Linux, macOS, and Windows. Reporting into IT / Business Operations, this role partners closely with Engineering, Manufacturing, and Operations to keep the site running smoothly. This is a high-impact, hands-on position ideal for a self-directed technologist who thrives in a fast-paced, high-growth environment and enjoys solving problems across the full IT stack.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

Serve as the primary on-site IT resource at the California facility, providing tier 1–3 support to all end users across engineering, manufacturing, and operations functions

Administer and support a mixed endpoint environment of Linux (Ubuntu/RHEL), macOS, and Windows workstations and laptops, including imaging, deployment, patching, and lifecycle management

Manage identity and access through Okta, including SSO configuration, MFA enforcement, group provisioning, SCIM integrations, and user lifecycle workflows (onboarding/offboarding)

Administer Google Workspace and Microsoft 365 (Entra ID/Azure AD) — managing accounts, groups, shared drives, mail flow, licensing, and security policies across both platforms

Own administration of the Atlassian suite (Jira, Confluence), including user management, project and space configuration, permissions, automations, and integrations with other systems

Install, configure, monitor, and troubleshoot site network infrastructure — including switches, firewalls, wireless access points, VLANs, VPN, and DNS/DHCP services — and coordinate with vendors and the broader IT team on escalations

Maintain and support audio/visual systems, conference room technology, printers, and shared site peripherals to ensure reliable collaboration with remote teammates

Manage endpoint security tooling (MDM, EDR, disk encryption) and enforce least-privilege access principles; support audit and compliance activities (e.g., SOC 2) at the site level

Maintain accurate documentation for site systems, network topology, asset inventory, and standard operating procedures; build runbooks that enable consistent, repeatable support

Triage and resolve tickets through the helpdesk queue, escalating to vendors or HQ IT when appropriate; identify recurring issues and drive permanent fixes through automation or process change

Operate independently with strong judgment — prioritizing competing requests, communicating status to stakeholders, and partnering with HQ IT in Austin to align site practices with company standards

SKILLS AND REQUIREMENTS

5+ years of hands-on IT support or systems administration experience, with at least 2 years at a senior or lead level in a multi-platform corporate environment

Demonstrated proficiency administering Linux (Ubuntu, RHEL, or similar), macOS, and Windows workstations in a production setting, including command-line troubleshooting and scripting

Strong working knowledge of Google Workspace administration (users, groups, OUs, Drive, security settings) and Microsoft 365 / Entra ID (Azure AD) administration

Hands-on experience administering Okta — SSO, MFA, SCIM provisioning, lifecycle policies, and directory integrations

Experience administering the Atlassian suite (Jira, Confluence) including user management, permissions, and basic automation/workflow configuration

Solid networking fundamentals and hands-on experience — TCP/IP, DNS, DHCP, VLANs, routing, firewalls, VPN, and wireless infrastructure; able to troubleshoot connectivity issues end-to-end

Familiarity with endpoint management and security tooling (MDM such as Jamf or Intune, EDR, patch management, disk encryption)

Scripting and automation skills (Bash, PowerShell, or Python) sufficient to automate routine administrative tasks across platforms

Strong ticketing / ITSM experience (Jira Service Management, ServiceNow, Zendesk, or similar)

Proven ability to operate independently with limited supervision — strong o…