Evening/Weekend Teller

California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities.

This position is accountable for providing exceptional service with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit union's policies, procedures and quality service standards.

SUPERVISORY RESPONSIBILITIES (reporting structure):

• Performs account file maintenance and handles member issues.
• Identifies cross-selling opportunities, referring members to Personal Financial Representatives.
• Maintains a thorough knowledge of all products and services, policies and procedures.
• Follows quality service standards to ensure exceptional quality service is provided.
• Ensures compliance with daily cash drawer balancing and limits.
• Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union.
• May serve as back-up to Personal Financial Assistant.
• Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned.
• Shared Branches - Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.

Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.

is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.

Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; Makes each employee feel valued and supported for their unique qualities.

A high school diploma or equivalent is desired.

o Teller I: Previous sales, member service, and cash handling experience in a financial institution is preferred

o Teller II: 1 year experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling

o Teller III: 3 years experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling

• Previous experience with Microsoft Windows applications is preferred.
• Ability to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism.
• Occasional Saturday, Sunday and evening shifts may be required to accommodate branch, Business Development and Community Relations functions.
• Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices.

Adhere to cash, key and dual control policies and procedures.

• Complies with all other policies and procedures.

ENVIRONMENTAL CONDITIONS (indoors, outdoors, desk, etc.)

• Work is primarily performed within an office setting. Subject to standard background noise found in an office environment.

Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.

California Coast Credit Union is an Equal Opportunity Employer.

Salary Ranges (Hourly) :

Teller I

• Teller II
• Teller III