Site Operations Supervisor

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

The Eastern Site Operations Lead is responsible for coordinating field operations and providing technical oversight for PrePass systems throughout the East Coast region. This role supports the deployment, maintenance, troubleshooting, and operational performance of roadside technology infrastructure, ensuring system reliability and service continuity.

The position serves as a technical resource for Site Operations Technicians and works closely with internal engineering, operations, project management, and customer-facing teams. Responsibilities include coordinating field activities, supporting technical issue resolution, monitoring system performance, and ensuring operational standards are met across assigned territories.

The Site Operations team consists of highly experienced field professionals with extensive institutional knowledge and long-term tenure. The successful candidate will be comfortable operating within a collaborative technical environment while contributing to continuous improvement initiatives and operational excellence.

This role requires regular travel throughout the East Coast region to support field activities, system deployments, maintenance efforts, and customer engagements.

What You'll Do

Field Operations & Technical Support

Coordinate field activities and operational priorities for a team of Site Operations Technicians.

Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure.

Provide technical guidance and escalation support for complex field issues.

Assist with troubleshooting hardware, software, networking, RF communications, and system integration issues.

Monitor system performance and support rapid resolution of operational disruptions.

Ensure field work is completed in accordance with company standards, project requirements, and established procedures.

Maintain accurate documentation, service records, and operational reporting.

System Reliability & Infrastructure Support

Oversee preventative maintenance and corrective maintenance activities.

Support deployment and commissioning of new roadside technology installations.

Assist with root-cause analysis and resolution of recurring system issues.

Coordinate with engineering and operations teams to improve system performance and reliability.

Support testing, validation, and acceptance activities for new technologies and infrastructure upgrades.

Cross-Functional Coordination

Serve as a technical point of contact between field personnel, customers, vendors, and internal stakeholders.

Coordinate field resources to support project schedules, service requests, and operational requirements.

Communicate system status, project updates, and service-related issues to relevant teams.

Partner with cross-functional groups to improve operational efficiency and customer experience.

Safety, Quality & Compliance

Ensure all field activities comply with company safety policies and operational procedures.

Conduct site visits and field audits to verify work quality and adherence to standards.

Support continuous improvement initiatives related to safety, system performance, and service delivery.

Maintain compliance with applicable regulatory, contractual, and operational requirements.