Expense Analyst Assistant-Corporate Relocation

Position Summary: The Expense Assistant supports the day-to-day operations of the Expense Management department by ensuring the accurate processing, auditing, and administration of employee and vendor expenses. This role is responsible for processing financial transactions, maintaining expense documentation, managing shared departmental mailboxes, and providing exceptional customer service to employees, vendors, and clients.

Essential Duties and Responsibilities:

Review and audit expense transactions for accuracy, completeness, and compliance with company and client policies.

Process employee expense reports, vendor invoices, reimbursement requests, and other expense-related transactions.

Create vouchers and accurately enter financial transactions into expense management systems.

Process and reconcile monthly client American Express credit card charges and supporting documentation.

Research and resolve expense discrepancies, missing documentation, and payment issues.

Support month-end expense processing, reconciliations, and reporting activities.

Maintain accurate financial records and supporting documentation.

Identify opportunities to improve processes, strengthen controls, and increase operational efficiency.

Customer Support and Mailbox Management

Monitor and manage shared Expense Management department mailboxes.

Respond promptly and professionally to employee, client, and vendor inquiries.

Prioritize incoming requests to ensure timely resolution.

Route inquiries to the appropriate departments when necessary.

Document communications, resolutions, and follow-up actions.

Monitor departmental service level agreements (SLAs) and help ensure response time goals are consistently achieved.

Assist with reporting, data validation, and audit support.

Maintain and update process documentation and standard operating procedures.

Participate in testing, implementation, and continuous improvement initiatives for new systems and processes.

Perform other duties as assigned.

Core Competencies

Exceptional attention to detail and commitment to accuracy

Strong organizational, time management, and prioritization skills

Process improvement mindset with the ability to identify efficiencies

Ability to maintain confidentiality while handling sensitive financial information

Self-motivated with the ability to work independently and collaboratively

Proficiency in Microsoft Excel and Microsoft Office applications

Adaptable and eager to learn new systems, technologies, and processes