Medical Assistant/Patient care Coordinator/Surgical Technician

SANDY SPRINGS, GA · PART-TIME/FULL-TIME · ON-SITE

Medical Assistant/Surgical Technician & Patient Care Coordinator In A Luxury Practice

ABOUT THE PRACTICE

Atlanta Oculofacial Plastic Surgery is an elite, boutique practice in Sandy Springs dedicated to the art and precision of oculofacial and cosmetic plastic surgery. We do not operate as a typical medical office — we operate as a luxury experience. Every patient interaction, from the moment they walk through our doors to their post-operative follow-up, is curated with the same standard of care you would expect at a five-star resort.

We are seeking an extraordinary individual who shares that vision — someone who views patient care not as a transaction, but as an art form.

This role is not for the general medical assistant. We are seeking candidates with a proven background in aesthetic medicine — plastic surgery, oculofacial or facial plastics, cosmetic dermatology, or a high-end medspa — who are ready to elevate that experience even further. No general-practice training provided.

THE ROLE

As our Medical Assistant & Patient Care Coordinator, you will serve as the heartbeat of the patient experience. You are equal parts clinical professional, hospitality specialist, surgical assistant, and patient advocate — seamlessly transitioning between roles while maintaining an unflappable sense of warmth and elegance.

RESPONSIBILITIES:

HOSPITALITY & PATIENT EXPERIENCE

Welcome and check in patients with resort-caliber warmth and attentiveness

Prepare made-to-order beverages and refreshments for each new patient consultation (does not take more than 5 minutes)

Ensure wait times consistently remain under 10 minutes through proactive scheduling and communication

Anticipate patient needs before they are voiced — think ahead, not reactively

Maintain an immaculate, serene, and welcoming patient environment at all times

CLINICAL & SURGICAL SUPPORT

Room patients and obtain thorough medical histories, consents, and pre-operative documentation

Assist the surgeon during in-office procedures with precision and composure

Perform sterile processing, instrument packaging, and tray preparation per protocol

Confidently answer patient FAQs regarding procedures, recovery, and expectations

Maintain clinical supply inventory and ensure all rooms are stocked and procedure-ready

COORDINATION & SCHEDULING

Prepare detailed surgical quotes and procedure packages for prospective patients

Schedule and confirm surgical appointments, pre-op visits, and post-op follow-ups

Coordinate with surgery centers, anesthesia teams, and external vendors as needed

Manage the day's schedule to ensure seamless, unhurried patient flow

COMMUNICATION & TECHNOLOGY

Handle patient inquiries via phone, text, and email with prompt, polished professionalism

Document all interactions accurately in NexTech EMR

Navigate digital platforms, patient portals, and scheduling systems with ease

Maintain discretion and HIPAA compliance in all communications

QUALIFICATIONS — REQUIRED

Minimum 2 years of hands-on experience in plastic surgery, oculofacial or facial plastics, cosmetic dermatology, or a luxury medspa setting — this is non-negotiable

Demonstrable comfort with in-office surgical assistance and maintaining sterile technique as well as with proper cleansing and sterile processing of instruments and packaging to maintain organized system.

Experience or strong familiarity with NexTech EMR (or comparable aesthetic-practice EMR systems)

Exceptional verbal and written communication skills — you represent a luxury brand in every interaction

Natural hospitality instinct: you take genuine pride in creating memorable personal experiences for patients

High comfort with technology: EMR platforms, patient communication apps, scheduling tools, and general digital fluency

Polished, professional appearance and demeanor befitting a high-end practice environment

QUALIFICATIONS — PREFERRED

Prior experience specifically in oculofacial plastics, facial plastics surgery, etc.

Background in surgical scheduling and package quoting

Familiarity with blepharoplasty, ptosis repair, brow lifting, facelifts and facial rejuvenation procedures

Experience in a concierge, boutique, or VIP-service medical environment

WHAT SETS YOU APART

You do not merely do the job — you elevate it. You anticipate, you refine, and you execute with quiet confidence. You understand that a patient considering cosmetic surgery is entrusting us with something deeply personal, and you honor that trust in every exchange. You move gracefully under pressure, you communicate with warmth and clarity, and you never let the complexity behind the scenes show in front of the patient.

If you have spent your career in general medical assisting and are looking to transition into aesthetics, this is not the right role. If you are already thriving in an aesthetic environment and are ready to join a practice that demands — and rewards — true excellen…