Registered Dental Assistant (RDA) - Lead

Lead Registered Dental Assistant

Reports to: Practice Manager

Key Partnerships: Operations, Clinical, Support Center

Department: Operations

Classification: Non-Except

Status: Full-Time

About this role: The Lead Registered Dental Assistant (RDA) is responsible for supporting the Dentist during treatments, exams, and treatment discussions with patients. This position will oversee back-office functions, flow, and efficiency. Lead RDAs are required to mentor, train and guide new and existing team members, as well as grow and challenge themselves.

Job Responsibilities:

• Greet and prepare patients for exams, complete digital charting, and verify codes with precision.
• Capture quality x-ray images
• Assist dentists with a variety of treatment procedures
• Able to assist with RCTs, Cording Packing, Crown Seat, Denture adjustments, and other complex treatments.
• Familiar with sedation treatments, including treatment information, post-care, and monitoring. (Additional training provided)
• Delegate and support setting up and sterilizing exam and treatment rooms
• Discussing treatment options, importance, and follow-up recommended care
• Providing teeth polishing and sealant placement procedure (with required certifications)
• Teaching team members how to schedule appointments, and treat and care for patients.
• Delegating sterilization of instruments and following cross-contamination standards
• Willingness to jump in and support team members as needed
• Creating positive and uplifting patient environments through patient engagement before, during, and after visits
• Discussing areas of improvement with the dentist and office manager
• Managing patient flow and improving the overall process to streamline patient visits
• Monitoring staff and dentist time management to maximize patient care
• Guiding parents and patients through post-care instructions
• Assisting patients with company-provided prizes and dismissal
• Understanding and adhering to HIPAA guidelines
• Ability to train and monitor new team members and externs
• Able to backup inventory ordering as needed
• Able to backup Lead RDA if needed
• Other duties as assigned

Basic Qualifications:

• Texas Issued Registered Dental Assistant Licensing
• 1-2+ years of Dental Assisting experience
• Sealant Placement, Nitrous Monitoring, and Coronal Polishing Certifications preferred (if 2+ years of experience, the company provides courses)
• RCT, Cord Packing, Denture Adjustments, and Crown Seat experience
• Experience with training team members and monitoring progress
• Experience with conducting challenging conversations
• Digital x-ray experience is necessary
• Digital charting experience a plus

Key Skills and Abilities, Characteristics of a good fit:

• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrate initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Open to cross-training opportunities and learning new job skills
• Inspiring leadership skills and mentoring abilities
• Excited for new challenges and growth opportunities

Schedule and Location:

Monday-Friday

One Location - Gloss Dental, San Antonio TX, 78253

Job Type: Full-time

Medical Specialty:

• Primary Care

Experience:

• Dental assisting: 1 year (Preferred)

License/Certification:

• X-Ray Certification (Preferred)

Work Location: In person