Teller Supervisor - Service Staff

Teller Supervisor (Client Service Associate Lead)

Service Staff colleagues travel to various branches within a specified region surrounding a hub branch located in Las Vegas, NV. Branch hours are Monday through Friday.

Essential Functions

• Leads the daily activities of client service associates.
• Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Help develop action plans to meet individual and branch goals.
• Ensure the branch provides quality service while protecting against loss.
• Maintain advanced knowledge of branch operations.
• If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
• Expand client base through successful selling and coaching techniques including lending applications, cross‑selling of bank services and products and assisting clients in every area of banking.
• If needed, be responsible for processing cash transactions and other customer service duties within the branch.
• Perform other duties as assigned.

Qualifications

• 2+ years of banking, cashiering, customer service, balancing, or related experience, or successful completion of company approved training.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math.
• Must have solid balancing and customer service skills.
• Ability to cross‑sell bank products based on client needs.
• Driving is an essential function of this role; employees must have a valid driver’s license and good driving record.
• High School diploma or equivalent.

Benefits

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $21.50 - $24.00/hour