Community Support Specialist (CSR/Bank Teller) - Polk County

May be utilized between our Downtown Lakeland Office, South Lakeland Office, Plant City Office or our Winter Haven Office

Please note that we are a smoke free campus, which includes pre-employment drug screening and our drug free workplace program does not allow medical marijuana.

At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-peer solutions to propel Bank of Central Florida’s strategic objective of being the preferred community financial institution across Central Florida. We care about our team members, our clients, and our communities, and in doing so, our employees demonstrate servant leadership and volunteering within the community. Bank of Central Florida’s team reflects the characteristics of our core values and leads by example.

POSITION OVERVIEW

The Community Support Specialist provides exceptional client service through the efficient and accurate processing of a variety of financial transactions, creating positive client experiences, establishing new client account relationships, and working collaboratively with teams across the organization to coordinate all client service activities. This position handles phone inquiries, resolves client issues, identifies client needs, reviews the risk of transactions, builds rapport with clients and maintains a high service standard. Most of their time is spent in client-servicing activities. This position will primarily service the Polk County Market and office location will vary based on staffing needs.

DUTIES AND RESPONSIBILITIES

• Partner with the banking office teams to fully service client requests, including but not limited to deposit account servicing and loan account servicing.
• Accurately process client transactions, including but not limited to deposits, withdrawals, payments, change orders, and the sale of consignment items.
• Balance assigned cash drawer daily, perform vault and Safe Deposit Box duties.
• Request and follow up to gather any required financial information from clients as well as creating and updating the Bank’s electronic records in a timely manner.
• Support marketing efforts to promote the bank’s products and services.
• Utilize knowledge of the Bank’s products and services to effectively meet the needs of our clients, referring to the appropriate partners for additional services when required.
• Demonstrate ongoing learning agility by actively participating in continuing education opportunities.
• Consistently provide a high level of client service, both internally and externally, representing the Bank professionally, efficiently, and tactfully.
• Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records and maintaining appropriate records.
• Adhere to the Bank’s policies and procedures and all Federal and State laws and regulations.
• Perform any other duties, as assigned.
• THIS JOB ROLE IS NON REMOTE

COMPETENCIES

• Collaborative and Team Oriented: Fosters a culture of teamwork and collaboration by developing, maintaining, and strengthening partnerships with others to accomplish work goals and solutions that all team members can support.
• Detailed Oriented: Exhibits strong organizational skills, time management, and attention to detail. Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.
• Adaptable: Adapts well to changes in work assignments and priorities. Approaches change positively and adjusts behaviors accordingly.
• Communication: Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients. Uses active listening skills and communicates with honesty, integrity, and trust. Demonstrates high level of professionalism. Projects an approachable demeanor.
• Self-Motivated and Continuous Learning: Demonstrates initiative, accountability, and a high level of productivity. Committed to professional development through self-motivation, education, seminars, webinars, and other learning activities. Introduce new knowledge and skills on the job. Ability to learn and perform new duties and responsibilities.
• Critical Thinking and Problem Solving: Exhibits an inquisitive nature.Identifies issues and opportunities. Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness.
• Creativity and Innovation: Generates innovative solutions and ideas for improvement and efficiencies.
• Service and Quality Focus: Values and earns client trust and respect through meeting and exceeding client expectations. Takes personal responsibility f…