Senior Desktop Support Technician

The Senior Desktop Support Technician provides advanced Tier 2/3 technical support to end users, serving as an escalation point for complex hardware, software, identity/access, and connectivity issues across onsite and remote environments. This role leads to end-user device provisioning, imaging, deployments, and lifecycle management, and is expected to drive standardization and continuous improvement of support processes through documentation, knowledge management, and proactive problem management. The Senior Desktop Support Technician partners closely with the IT Support Manager and the broader IT team to coordinate incident response and support key IT initiatives and projects, while providing technical guidance and knowledge sharing to other support.