IT Specialist

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on technical support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable.

You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale. If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

This role requires availability on Eastern Standard Time with a rotational weekend schedule

Direct ownership over IT support and device operations with real impact on team productivity

Close collaboration with IT leadership, engineering, and operations from day one

What You'll Work On

General IT Support

Serve as the primary IT support resource for internal staff and field teams

Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support

Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation

Maintain clear documentation of recurring issues and resolutions to reduce repeat requests

Onboard new team members from an IT perspective including account setup, device provisioning, and access management

Android Device Management and Provisioning

Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement

Configure and enroll Android devices into device management platforms before deployment

Enable security settings, device policies, and functionality updates across the fleet

Track device inventory and lifecycle status and ensure every device is properly configured before reaching a team member

Establish and manage a structured release process for device configuration updates

Device Support and Troubleshooting

Troubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issues

Document troubleshooting procedures and processes clearly enough for others to follow

Support the transition of Tier 1 support responsibilities to other team members as the function scales

Systems Improvement and Documentation

Identify opportunities to improve Android device reliability, performance, and usability across the fleet

Support rollout of new capabilities and updates with minimal disruption to the team

Maintain and improve runbooks for triaging and troubleshooting as the company grows

Keep documentation current, organized, and accessible so the support process scales without knowledge bottlenecks

What You Bring

Hands-on experience managing Android devices in an enterprise or large-scale deployment environment

Solid general IT support background including help desk, troubleshooting, and user-facing support

Strong troubleshooting skills across Android devices, systems, configurations, and connectivity

Comfort navigating production databases using SQL and running scripts via CLI to investigate issues

Ability to translate complex technical issues clearly for non-technical audiences

Familiarity with modern support and productivity tooling such as Slack, Linear, HelpScout, or Notion

Strong written and verbal communication skills across both technical and non-technical audiences

No-task-too-small ownership mentality with fast issue resolution and strong follow-through

Highly organized and responsive with the ability to manage multiple open tasks simultaneously

Nice to Have

Experience supporting field teams or distributed workforces in operational environments

Background in a regulated or compliance-driven industry

Experience managing Android device provisioning and full lifecycle operations at scale

Familiarity with security frameworks or compliance requirements relevant to enterprise environments

How to Apply

Please include:

Your updated resume

A short Loom video (1 to 2 minutes) introducing yourself, describing your IT support and Android device management experience, and walking through how you handled a complex device issue or fleet-wide configuration change end to end

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you take ownership seriously, move fast when things break, and want to be the person that keeps a growing team running without friction, this role gives you the scope and the trust to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your applica…