Sales Quality Specialist
Cydcor · Agoura Hills, California, United States · Posted Jun 10, 2026
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At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.
What You’ll Do
Support customer success by identifying, tracking, and resolving service concerns within established timeframes
Partner with sales offices to understand customer feedback and drive improvements in processes and training
Analyze data and reporting to spot emerging trends and recommend proactive solutions
Collaborate across internal teams to share insights, update procedures, and implement best practices
Contribute to continuous improvement by reviewing existing policies and recommending updates
Provide coaching and support to field teams related to quality expectations and client standards
Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
Track and improve resolution effectiveness and customer satisfaction metrics