IT Operations & Support Lead

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future: Join Voyager Technologies

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person,  forge the future with Voyager.

____________________________________________________________________________________

Job Summary:

The IT Operations Support Lead is a hands-on leadership role responsible for stabilizing, scaling, and transitioning IT support and operations in a fast-paced aerospace and space environment. This role leads day-to-day IT support while driving the transition from legacy or outsourced models to a modern, secure, internally owned IT operating model that supports engineers, manufacturing, and mission-critical programs.

This position blends people leadership, technical depth, and operational execution , with a strong emphasis on reliability, security, and user experience in regulated environments.

Responsibilities:

IT Operations Support Leadership

Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery

Establish and mature IT support processes, SLAs, escalation paths, and metrics

Serve as the senior escalation point for complex or high-impact IT issues

Ensure high availability, performance, and reliability of end-user and operational systems

Transition Transformation Leadership

Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model

Build, mentor, and grow internal IT support staff and regional/site support capabilities

Standardize tools, processes, documentation, and operating procedures

Drive improvements in service quality, response time, and user satisfaction

Infrastructure, Security Compliance

Oversee endpoint, network, and collaboration environments supporting engineering and operations teams

Partner with cybersecurity and compliance teams to enforce security policies and controls

Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)

Champion IT policies, procedures, and audit readiness

Cross-Functional Collaboration

Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs

Coordinate with enterprise IT, cloud, and security teams on architecture and standards

Support new site launches, office expansions, and program ramp-ups

Operational Excellence

Track and report on IT operational performance, risks, and improvement initiatives

Manage IT asset lifecycle, procurement coordination, and inventory controls

Participate in after-hours or on-call support as required for critical operations

Required Qualifications:

High school diploma or equivalent

8–10+ years of progressive IT experience, including hands-on support and operations leadership

Proven experience leading IT support teams in a fast-paced, engineering or manufacturing environment

Strong knowledge of end-user computing, networking fundamentals, and collaboration platforms (e.g., Microsoft 365 Commercial GCCH)

Demonstrated experience driving IT operational transitions or transformations

Experience in aerospace, defense, space, or other highly regulated industries

Experience supporting secure or export-controlled environments

Excellent leadership, communication, and stakeholder management skills

Ability to operate effectively in environments with high availability and mission-critical demands

Preferred Qualifications:

Familiarity with ITIL-based service management practices

Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)

Please click “Apply” to submit your application.

The salary range represents the base salary range for this position. Actual compensation will vary and may be above or below the range based on various factors. Those include but are not limited to location, experience, and performance.  In addition, Voyager provides a variety of benefits to employees that supplement compensation, including health insurance, life and disability insurance, retirement savings plan, wellness prog…