Customer Education & Learning Experience Designer
CubX Inc. · Lakewood, New Jersey, United States · Posted Jun 29, 2026
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About CubX
CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology.
We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner.
As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn.
If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you.
Why CubX?
At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
Want to see what what It’s really like to work at CubX?
What It’s Really Like to Work at CubX (Inside Our Team)
About the Role
We're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry.
This is far more than a documentation role.
You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows.
You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using.
Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.
What You'll Create
You'll build a modern education ecosystem including:
Professional product walkthrough videos
Customer onboarding courses
Interactive learning paths
Help center articles and knowledge base content
In-app guidance and tutorials
Product documentation
AI-assisted training experiences
Visual graphics and illustrations
Customer success playbooks
Internal employee onboarding and training
Feature release education
Security awareness content
Microsoft 365 adoption guides
Your mission is simple:
Make technology feel effortless.
What You'll Do
Design exceptional learning experiences for end users
Plan, script, record, and edit professional training videos
Create graphics, diagrams, and visual explainers
Build structured onboarding journeys for new customers
Develop learning paths based on different user roles
Interview engineers and subject matter experts
Translate complex technical concepts into everyday language
Maintain and expand our customer knowledge base
Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
Analyze customer feedback and improve educational content over time
Help shape the voice and personality of the CubX brand
Build scalable education systems that grow with the company
Tools You'll Likely Use
Microsoft 365
ChatGPT & Microsoft Copilot
Figma
Canva
Adobe Creative Suite
Camtasia
Premiere Pro
DaVinci Resolve
Synthesia
Loom
Notion
SharePoint
Screen Studio
Articulate Rise (or similar)
CubX Platform
Success in Your First Year
Within your first year, you'll have:
Built CubX University
Created a modern customer learning center
Produced 100+ professional training videos
Standardized onboarding for every CubX client
Built learning paths for every CubX product and service
Reduced common support requests through better education
Increased customer adoption of Microsoft 365, AI, and security features
Created an internal employee training program that scales with company growth
Established CubX as an industry leader in customer education
Why This Role Matters
At CubX, we believe great support starts long before someone opens a ticket.
The best customer experiences happen when people feel confident using technology from day one.
You'll help shape how thousands of users learn, work, and succeed with technology while building a customer education program that becomes a competitive advantage for CubX.
Your work will influence nearly every customer who interacts with our company.