Site Support Specialist
Suvoda · Conshohocken, Pennsylvania · Posted Jun 29, 2026
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The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
The schedule for this role is 11:00am - 8:00pm EST.
Responsibilities
Serve as a point of contact for site clients and participants, responding to email and phone inquiries
Assist Project Managers with operational duties, including system access, card distribution and reporting
Maintain strong relationships with clients and internal stakeholders
Provide ad hoc client training
Update customer contact information as needed
Be a problem solver and suggest improvements to process
Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
Bachelor's degree or equivalent experience and/or training preferred
Fluency in English, Spanish and other languages desired but not required
Excellent communication skills
Customer focus
Initiative and ability to self-educate
Strong problem solving and analytical skills
Experience in Microsoft Office suite
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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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