Receptionist

Position Title: Receptionist

Location: AMFT Group

Employment Type: [Part-Time min 30 hrs, later potiential for more]

Position Overview

The Receptionist is the first point of contact for our clients and plays an essential role in creating a welcoming, organized, and supportive environment. This position blends front office coordination with administrative and client care responsibilities, helping ensure that daily operations run smoothly while maintaining a calm, respectful, and client-centered atmosphere.

We are seeking someone who is dependable, detail-oriented, and able to balance multiple tasks while providing a warm and professional presence.

Key Responsibilities

Client Experience & Front Desk Support

• Greet clients warmly and create a safe, welcoming environment
• Answer phones, return calls, and assist with client inquiries
• Support new client registration and onboarding processes (24–48 hour turnaround expectation)
• Communicate clearly and respectfully regarding appointments, policies, and next steps

Scheduling & Coordination

• Manage provider schedules, including new and follow-up appointments
• Coordinate cancellations, and rescheduling
• Assist with identifying and addressing scheduling gaps

Insurance & Client Intake

• Verify insurance benefits and eligibility prior to appointments
• Communicate copays, coverage, and basic benefit information to clients
• Ensure all required intake paperwork is completed and accurate

Clinical Support Tasks

• Obtain and record client vitals as needed
• Maintain and update patient information in the electronic health record (EHR) system

Administrative Responsibilities

• Scan and upload documents into client charts
• Manage and process releases of information, records requests, and disability paperwork
• Maintain organization of front office systems and documentation

Medication & Refill Coordination (coorindate with other staff- assist team if someone is gone)

• Track and manage medication refill requests using internal systems
• Communicate refill needs to providers and ensure timely follow-up

Team Collaboration

• Work closely with administrative and clinical staff to support daily workflow
• Communicate updates, needs, or concerns proactively
• Assist in maintaining a positive, team-oriented environment

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical, mental health, or administrative setting preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and professionalism (HIPAA awareness preferred)
• Comfortable using computers, EHR systems, and office technology

Preferred Qualities

• Warm, welcoming, and client-centered demeanor
• Ability to remain calm and organized in a fast-paced environment
• Strong attention to detail and follow-through
• Self-motivated and able to take initiative
• Values alignment with compassion, accountability, and intentional care

Why Join Us

At AMFT Group, we are committed to creating a space that is inclusive, trustworthy, and grounded in connection. Our team works collaboratively to support one another and provide meaningful, high-quality care to our community.

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Work Location: In person