Operations Manager, Production

Operations Manager, Production

Factor a brand of HelloFresh is seeking an Operations Manager, Production. The Operations Manager drives the culture leads the daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center. You will work directly with our Associate Director of Operations to be in charge of building out leading the operational road map for our production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

Build establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety Quality and Fulfillment)

Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.

Work with managers to execute final Production Scheduling.

Ensure product quality of the department.

Be the liaison between the site operation, kitchen, R D and other functions within Headquarters, helping your team to identify the key priorities for the site.

Be responsible for production area continuous improvement initiatives and direction.

Develop high standards for execution to meet all KPI’s financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals

Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce

Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.

Create a positive team dynamic that encourages all employees in the production center to:

Provide timely feedback to direct/indirect reports.

Drive positive change within the facility

Adapt to the ever-changing business needs and ensure that the team does the same

Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.

You are...

Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk

Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo

Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments

Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization

Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans

Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

A customer service obsession and a willingness to do whatever it takes to satisfy customer needs

Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership

Proven ability to quickly adapt to business needs

Willing to work weekends and/or night shifts when needed

High level of integrity and ethics

Strong continuous improvement skills

Excitement for working in an environment with a high level of ambiguity and change

You have...

5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production

Bachelor's Degree - Master's preferred

Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail

Familiarity with FSMA, HACCP, SQF

APICS CPIM or CSCP certification (preferred)

Spanish Proficiency preferred

Demonstrated ability to effectively motivate, develop and manage 100+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it

Deep knowledge of Lean and Agile Production

Comprehensive background in Prepping, Cooking, Plating, Food Safety Quality and Fulfillment

Interest in spending most of your time on the shop floor and working directly with all levels of staff

Demonstrated success at delivering new product initiatives in both a large company and start-up environments

You’ll get…

Competitive hourly rate, 401K company match that vests immediately upon participation, team bonus opport…