Clinical Operations Manager
Rezilient Health · Raleigh, North Carolina, United States · Posted May 15, 2026
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We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless.
In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum.
Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for team members that are ready to expand and break new grounds in the world of primary care.
About the Role
The Clinical Operations Manager is responsible for managing and supporting day-to-day CloudClinic operations, staff management, patient scheduling, and inventory control to ensure operational efficiency of processes, exceptional patient experiences, and support achievement of improved patient outcomes. This role involves ensuring adherence to quality assurance measures, supporting continuous improvement initiatives, and fostering a positive, collaborative team environment.
Key Responsibilities:
Manage day to day in-clinic operations, ensuring smooth and efficient workflows.
Manage scheduling to optimize clinic capacity, efficiency, and ensure exceptional patient experiences.
Ensure compliance with all relevant regulations, policies, and procedures.
Monitor quality assurance measures to ensure high-quality patient care.
Manage clinic inventory and equipment, ensuring adequate stock and efficient inventory control.
Recruit, hire, and support onboarding of clinical staff, ensuring confidence and learning competencies
Provide opportunities for staff development and training to enhance skills and knowledge.
Identify operational gaps, leverage cross functional partners and teams to pursue resolution and SOP creation.
Foster a positive and collaborative team environment.
Partner with external customers to support the patient experience and customer relationship.
Conduct performance evaluations, provide feedback, and opportunities for improvement when appropriate.
Operations: Manage day-to-day clinical operations and medic teams
Quality Improvement: Identify areas for improvement and implement quality improvement initiatives.
Data Analysis: Analyze clinic data to identify trends and patterns to inform decision-making.
Technology: Stay up-to-date with the latest technology and systems used in the clinic.
Communication: Communicate effectively with all internal and external stakeholders, including patients, providers, staff, customers, and other healthcare professionals.
Problem Solving: Address and resolve issues and problems in a timely and effective manner.