Sales & Customer Relations Representative

Position Summary

The Sales & Customer Relations Manager is responsible for developing new business opportunities while building and maintaining strong customer relationships across Chlorum's product portfolio. This position leads commercial growth efforts for hydrochloric acid (HCl), caustic soda, bleach, and other products while serving as a trusted advisor to customers and supporting the day-to-day commercial operations of a growing manufacturing business.

As part of a growing organization, this role combines strategic sales responsibilities with hands-on commercial support, including sales order management, customer account administration, and invoice reconciliation activities.

Key Responsibilities

Develop and execute sales strategies to grow hydrochloric acid (HCl), caustic soda, bleach, and related product sales.

Identify, qualify, and pursue new customer opportunities across target markets.

Build and maintain long-term relationships with customers through regular communication and business reviews.

Prepare quotations, pricing proposals, and customer presentations.

Negotiate commercial agreements in partnership with executive leadership.

Coordinate customer onboarding, contracts, pricing, and account setup.

Enter customer sales orders and maintain accurate sales documentation within SAP.

Assist with invoice reconciliation, pricing questions, and customer account resolution.

Coordinate closely with Logistics, Operations, and Finance to ensure customer commitments are achieved.

Monitor market conditions, customer demand, and competitive activity.

Prepare sales forecasts, pipeline reporting, and commercial performance updates.

Represent Chlorum at customer meetings, industry events, and trade organizations.

Perform other commercial and sales responsibilities as assigned.