Electrical Service Manager

Company: The Electricians, LLC

Location: Colorado

Job Type: Full-Time

Department: Residential Electrical Service

Reports To: Ownership / General Manager

Bonus Potential: Performance-based bonus opportunities available

About The Electricians, LLC

The Electricians, LLC is a family-owned electrical contractor serving customers across Colorado. We are growing our residential service division and are looking for an experienced Electrical Service Manager who can lead technicians, improve department performance, protect workmanship standards, and help build a high-accountability service culture.

This is not a desk-only management role. The right person understands residential electrical service, can coach technicians in the field, knows how to read performance numbers, and can help electricians improve both technically and professionally.

We are looking for a leader who can build people, improve systems, solve problems quickly, and take ownership of department results.

Position Summary

The Electrical Service Manager is responsible for leading the daily operations of the electrical service department. This includes managing electricians and apprentices, overseeing scheduling and workload coordination, coaching technicians, reviewing job performance, improving customer experience, monitoring department KPIs, and ensuring all work is completed safely, efficiently, and to company standards.

This role is best suited for a licensed Journeyman or Master Electrician with strong residential service experience and proven leadership ability. The Service Manager will work closely with dispatch, customer service, warehouse, leadership, and field teams to ensure the department runs smoothly and profitably.

Key Responsibilities

• Lead and manage the daily operations of the residential electrical service department.
• Recruit, interview, hire, train, and mentor electricians and apprentices.
• Conduct regular ride-alongs, coaching sessions, field evaluations, and performance reviews.
• Ensure technicians provide exceptional customer service and maintain high-quality workmanship.
• Monitor department performance, including revenue, profitability, conversion rates, average ticket, callback rate, warranty work, customer satisfaction, and technician productivity.
• Schedule and coordinate workloads to maximize efficiency and meet customer demand.
• Ensure compliance with local, state, and national electrical codes, safety requirements, and company standards.
• Address customer concerns and resolve escalated service issues promptly and professionally.
• Collaborate with dispatch, customer service, warehouse, accounting, and leadership to ensure smooth department operations.
• Develop and implement processes that improve productivity, quality control, communication, and operational efficiency.
• Conduct team meetings, technical training, sales training, and ongoing coaching.
• Review job quality, callbacks, warranty work, and customer feedback to identify improvement opportunities.
• Prepare reports on key performance indicators and present department results to leadership.
• Help create a culture of accountability, professionalism, clean workmanship, and customer-first service.
• Support pricing, job documentation, material management, and service process improvements.
• Ensure company policies, safety practices, and service standards are followed consistently.

Required Qualifications

• Active Journeyman/Residential Wireman license or Master Electrician license.
• 5+ years of residential/commercial service electrical experience.
• Previous leadership, supervisory, or management experience in an electrical service environment.
• Strong understanding of residential electrical troubleshooting, panel work, service upgrades, lighting, circuits, code requirements, and customer-facing service work.
• Ability to coach technicians on technical performance, customer communication, options presentation, and job execution.
• Strong communication, leadership, coaching, and problem-solving skills.
• Experience using scheduling software and service management platforms such as ServiceTitan or similar systems.
• Ability to read and interpret department KPIs and take action based on performance data.
• Valid driver’s license with an acceptable driving record.
• Professional appearance and communication style.
• Ability to work in a fast-paced service environment and make sound decisions under pressure.

Preferred Qualifications

• Colorado Master Electrician license.
• Experience managing a residential electrical service department.
• Experience with ServiceTitan.
• Experience building technician training programs.
• Experience managing revenue, gross margin, average ticket, conversion rate, customer satisfaction, and callback metrics.
• Experience with memberships, service agreements, financing, and customer options.
• Strong recruiting and technician development background.
• Experience helping apprentices grow into licensed electric…