Customer Service Representative - Healthcare

Category: Customer Service/Support

About TP

TP is a leading global digital business services company dedicated to delivering advanced, digitally powered solutions that help top brands streamline their operations in impactful and sustainable ways.

With over 500,000 motivated and passionate employees conversing in more than 300 languages, our extensive reach and local expertise enable us to be a positive force for our communities, clients, and the environment.

Benefits of working with TP include:

• Comprehensive Paid Training
• Competitive Salary
• Full Benefits Package (Medical, Dental, Vision, 401k, and more)
• Generous Paid Time Off
• Engaging Employee Wellness Programs

TP and You

By integrating high-tech solutions with a personal touch and utilizing our industry expertise, we simplify, accelerate, and enhance people's experiences. Our empowered teams swiftly adapt to evolving needs while striving for excellence every day. You will play a vital role in this mission.

As a crucial part of our team addressing customer inquiries, you'll find inventive solutions to diverse questions and concerns. Expect a collaborative, dynamic work environment where you interact with people from various backgrounds, making each day unique. As you advance your skills, countless opportunities for growth await you.

Your responsibilities include:

• Engaging with customers through phone, email, chat, and social media to address their questions and concerns.
• Calmly handling and de-escalating customer issues.
• Escalating matters when necessary and appropriate.
• Assisting with requests alongside payment processing as needed.
• Tracking call-related data for audits and reporting.
• Providing insights on call-related challenges.
• Upselling products or services when applicable.

We're looking for enthusiastic individuals who are committed to delivering exceptional service.

• Ability to work remotely in a virtual team setting.
• Preferred: 6 months of customer service experience.
• Must be at least 18 years old.
• Typing speed of 25 wpm or higher.
• High School Diploma or GED required.
• Comfortable using desktop computer systems.
• Excellent verbal and written communication skills.
• Strong logical problem-solving abilities.
• Proficient in navigating Windows operating systems.
• Effective organization and prioritization skills.

Work from Home Requirements:

• Internet Connection:
• Minimum download speed of 12.0 Mbps.
• Minimum upload speed of 3.0 Mbps.
• ISP should have no packet loss and a ping under 50ms.
• Proof of internet speed required.
• Must maintain a clean and quiet workspace.

Be Part of Our TP Family

We strive to create a workplace where employees feel valued, inspired, and supported. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment is to foster an environment that promotes happiness and a healthy work-life balance. We are dedicated to building a culture of inclusion and diversity, ensuring everyone feels respected and appreciated.

TP is an Equal Opportunity Employer