Assistant Center Sales Manager, Newton

Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.

Responsibilities:

Helps with personnel management, which includes training, scheduling, and coaching associates

Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings

Reviews daily employee timesheets and submits for payroll processing

Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction

Administer check-ins and check-outs as required.

Process guest payments, refunds, and appointment requests as required.

Organize the Reservation Book based on Guest requests and Associate availability

Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.

Helps develop and implement the store marketing program

Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.

Helps oversee Center maintenance, including cleanliness, safety, and organization

Onboards and trains all new Guest Service Associates

Co-Leads Strut sessions with Center Manager

Responsible for weekly bank deposits and reconciliation of cash received

Ensure all areas of the Center, including storage room and desk are neat, clean and organized

Performs other duties as assigned