Front Desk Coordinator, Per Diem

Front Desk Coordinator (Per Diem, Shifts)

GenPrime LA

About GenPrime:

GenPrime is a pioneering network of clinics dedicated to elevating the reproductive health experience for intended parents. With cutting-edge fertility clinics across the globe, including the U.S., Malaysia, Thailand, the Philippines, and Singapore, GenPrime offers integrated and comprehensive fertility care for everyone.

About the role:

As the Front Desk Coordinator at GenPrime LA, you will be the first point of contact for patients and visitors, playing a vital role in ensuring a welcoming and professional environment. This role involves managing front desk operations efficiently while adhering to California labor laws and healthcare regulations.

Key Responsibilities:

• Greet and welcome patients and visitors, providing them with a positive first impression of the clinic.
• Manage front desk activities, including answering phone calls, scheduling appointments, and handling patient inquiries.
• Maintain accurate patient records and ensure all information is updated and filed correctly.
• Assist patients with the completion of necessary forms and documentation.
• Coordinate with medical staff to ensure efficient patient flow and timely appointments.
• Handle billing and payment transactions, providing receipts and processing insurance claims as needed.
• Ensure the front desk area is clean, organized, and equipped with necessary supplies.
• Adhere to clinic policies and ensure compliance with U.S. and California healthcare regulations.
• Maintain patient confidentiality and protect sensitive information in accordance with HIPAA and local privacy laws.
• Provide administrative support to the clinic's staff as required.

Basic Qualifications:

• High school diploma or GED equivalent; an associate degree in business administration or healthcare is a plus.
• Previous experience working as a Front Desk Coordinator.
• Previous experience working in an IVF or fertility clinic.
• Proven experience as a receptionist, front desk representative, or a similar role, preferably in a healthcare setting.
• Proficiency in Microsoft Office Suite and patient management software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Fluent in English; proficiency in other local languages is a plus.

Preferred Qualifications:

• Previous experience in an IVF or fertility clinic.
• Certification in medical office administration or similar training.
• Knowledge of medical terminology and procedures.

Employment Details:

• Position Type: Part-time
• Schedule: 9am-5pm, Mondays, Wednesdays, and Fridays
• Compensation: $20-$22 per hour, depending on experience

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Application Question(s):

• Do you have experience working in medical/clinic setting?

Experience:

• Front desk: 1 year (Preferred)

Ability to Commute:

• Anaheim, CA 92801 (Required)

Work Location: In person