Patient Services Team Lead

Mountain State Oral & Facial Surgery, Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery and The Facial Centers—supported by P3 Partners—form a leading network of providers specializing in advanced oral, maxillofacial, and facial cosmetic care across West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a shared commitment to clinical excellence, our board-certified surgeons and expert teams deliver a full scope of services, including dental implants, wisdom teeth removal, corrective jaw surgery, and cutting-edge facial aesthetic procedures.

Across our multiple state-of-the-art locations, we prioritize personalized, patient-centered care in a welcoming and compassionate environment—helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners provides dedicated administrative and operational support, empowering our practices to deliver exceptional care while continuing to grow and innovate.

As a rapidly expanding organization, we are committed not only to outstanding patient outcomes but also to creating a workplace where employees can thrive. We seek team-oriented, positive professionals who excel in collaborative, patient-focused environments and are passionate about growth, communication, and excellence at every stage of their careers.

Job Title: Lead Patient Relations Specialist

Reports to: Site Supervisor

Supervisory Responsibilities: Yes, front office staff

Position Summary: To provide office with a single contact point to whom you direct needs regarding the front-office staff. The Patient Relations Lead will manage the front office staff at each office.

Duties and Responsibilities:

Ensures front office needs are met every day

Receive all front office call-in for their office and report to the Site Supervisor

Approve timecards, time off request and coordinate coverage

Perform Emergency Drills with the staff and doctors

Oversee and/or perform as the OSHA Coordinator

Review schedules daily for all appropriate needs

Prepare supply orders

Facilitate patient flow throughout the day

Delegate front office duties to meet office requirements

Train new front office staff

Enforce changes as needed

Ensuring Front Office staff are complaint

Function as a resource for Best Practice ideas

Act as a liaison between back office, the front office and you

Work closely with the Site Supervisor on office level issues

Manage performance reviews for staff

Participates in tracking and quality assurance projects

Always maintains and follows safety guidelines

Ensures exceptional customer experience

Any duties required to maintain patient flow and any other extra duties as assigned