Pharmacy Operations Manager

Pharmacy Operations Manager (Manager Patient Services)

We’re looking for a people-first leader who’s energized by building strong teams and making a real impact in patient care. If you’re a motivated self-starter with healthcare or pharmacy experience—and you thrive in fast-growing environments—this could be a great fit.

As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You’ll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners.

Lead, coach, and develop a team of Specialty Liaisons in specialty clinics

Drive a high-quality patient experience while meeting service, growth, and performance goals

Support onboarding, training, performance feedback, and professional development

Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly

Identify opportunities to improve workflows, efficiency, and patient outcomes

Build strong relationships with clinic and health system leaders

Ensure coverage, accountability, and consistent use of best practices

Share updates and insights with leadership and collaborate on growth initiatives

Proven people management experience, ideally in pharmacy or healthcare

If you’re passionate about team leadership and improving specialty patient care, we’d love to meet you.

Education Experience

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred

5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required

National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role

Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary:

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.