People Operations Systems Specialist

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical thoughtful use of AI to improve clarity, speed, and quality of work.

BridgeBio's People Operations, Systems Innovation team builds the operational infrastructure that powers our People function — replacing fragmented, manual processes with intelligent, integrated systems that scale with the company. Our north star is an AI-native People operating model where Workday, Greenhouse, ServiceNow, and Maverick (our AI assistant) function as a single system, and every process is designed for where we're going, not optimized for where we are.

The Sr. People Operations Systems Specialist is the execution engine behind that vision. You'll own day-to-day operations across ServiceNow HRSD, Moveworks Maverick, Greenhouse ATS, and VNDLY — but this is not a ticket queue. You'll document workflows, train the AI assistant, build self-service tools, and serve a the human-in-the-loop for escalations that require judgment a bot can't replace. As AI absorbs more Tier 0 and Tier 1 volume, your focus shifts up the value chain: from transaction execution to root cause analysis, permanent fix design, and programmatic work across the employee lifecycle.

What You'll Do

Employee Lifecycle Compliance

Execute HR lifecycle transactions in Workday — new hire validation, transfers, org changes, and offboarding — catching data quality issues before they propagate downstream

Coordinate VNDLY contingent workforce operations: contractor onboarding/offboarding, tenure alerts, and Workday record synchronization

Support SoD and UAR compliance: quarterly user access review evidence collection across Workday, Greenhouse, ServiceNow, and VNDLY; flag anomalies within 24 hours

Own I-9/E-Verify compliance tracking, EEO-1 data extraction and validation, and onboarding/offboarding systems checklists with defined Day 1 and 4-hour SLAs

AI Operations People Assistant Enablement

Build and maintain the Maverick knowledge base — author structured HR knowledge articles, FAQs, and process guides optimized for RAG retrieval accuracy

Own the content lifecycle: track expiration dates, coordinate policy reviews with Compliance, and ensure no outdated content lives in production

Monitor Maverick performance daily (containment rate, CSAT, escalation rate, low-confidence queries) and convert gaps into new content or workflow improvements

Serve as human-in-the-loop for complex escalations — resolve with care, document root cause, and build a permanent fix so the same question never escalates again

Run weekly bias spot-checks on AI outputs and maintain the employee-facing AI transparency log; flag PII exposure, legal guidance, or medical advice as P1 incidents

ServiceNow HRSD Operations

Manage the HR case queue — triage, route, and ensure no case ages beyond SLA without escalation

Build and maintain knowledge articles and employee-facing FAQ content in plain language; update within 48 hours of any policy change

Identify recurring case patterns and propose automation or self-service improvements to eliminate tickets that shouldn't exist

Greenhouse ATS VNDLY

Administer Greenhouse day-to-day: requisition setup, pipeline hygiene, data quality audits, and EEOC/OFCCP data completeness on every req

Support the Greenhouse-to-Workday integration: validate every accepted offer triggers the correct hire record, IT provisioning, and onboarding workflow

Serve as first-line support for TA and HR Operations on Greenhouse and VNDLY issues

LMS Workday Learning

Own mandatory compliance training completion — enrollment dashboards, weekly tracking, and escalation for any population below 98% before deadline

Administer Workday Learning: course catalog setup, enrollment automation, completion tracking, SCORM support, and HCM integration validation

People Data Quality Reporting

Run weekly Workday data quality audits across AI-critical fields (position, location, manager, cost center, compensation); maintain ≥95% quality score

Run and validate the standard People reporting cadence — headcount, attrition, open reqs, tenu…