Dispatcher/Customer Service 3rd shift

911 Dispatcher

Employment Type: 0 - Full-time Regular

Pay Range: $65,236.00 - 90,000.00

Location: Castle Rock, CO

Elected Office / Department: SHERIFF

Job Number: req3185

Closing Date: 7/31/2026

Position Summary

Douglas Regional 9-1-1, the largest Public Safety Answering Point inDouglas County, is accepting applications for the position of Emergency 911Dispatcher. Dispatchers serve as the vital link between the public andemergency services, answering both emergency and non-emergency calls, anddispatching appropriate law enforcement, fire, and emergency medical services.This position supports public safety operations for both Douglas and ElbertCounties.

Recognized as first responders under Colorado law, dispatchers at DouglasRegional 9-1-1 are critical to safeguarding lives and property. The role callsfor confident, dependable individuals who take initiative and make rapid,well-reasoned decisions in demanding, high-pressure situations. Success in thisposition requires composure, adaptability, and unwavering resilience understress.

Schedule

• 10-hour shifts (6:00 a.m.-4:00 p.m. / 2:00 p.m.-12:00 a.m./9:00p.m. - 7:00 a.m.) ~ Schedule subject to change
• Sun-Wed/Wed-Sat
• Includes mandatory on-call shifts and mandatory overtime

Essential Duties and Responsibilities

Receive, evaluate, and process emergency and non-emergency calls for service across Douglas and Elbert Counties

Dispatch law enforcement, fire, and EMS units in accordance with established protocols

Provide Emergency Medical Dispatch (EMD) instructions, including CPR and other lifesaving guidance

Monitor unit status, ensure responder safety, and maintain situational awareness of incidents

Operate Computer-Aided Dispatch (CAD), radio, and multiple technology systems simultaneously

Accurately document call information and maintain detailed records

Provide emergency communications on scene of critical incidents using the agency's Incident Dispatch Vehicle (IDV)

Perform other related duties as assigned

Essential Job Functions

Communication Skills: Effectively conveys information and listens with empathy; projects voice clearly; can control a conversation under stress

Social Awareness: Acts appropriately under high stress; displays compassion to those in distress; calms callers in crisis

Multi-Tasking: Handles multiple responsibilities and systems simultaneously

Reliability: Demonstrates integrity, accountability, and confidentiality; delivers quality work on time

Customer Service: Anticipates responder and citizen needs; maintains professionalism

Testimony: Able to provide credible testimony in legal proceedings

Compensation

Douglas Regional 9-1-1 offers a competitive salary structure withprogression based on years of service as a dispatcher:

Dispatcher Tier

Months of Experience

Monthly Salary

Annual Salary

1

• 5,436
• 65,236

2

13-24 months

• 5,666
• 67,986

3

25-36 months

• 5,895
• 70,735

4

37-48 months

• 6,124
• 73,485

5

49-60 months

• 6,353
• 76,235

6

61-72 months

• 6,582
• 78,985

7

73-84 months

• 6,811
• 81,735

8

85-96 months

• 7,040
• 84,485

9

97-108 months

• 7,270
• 87,234

10

109-120 months

• 7,500
• 90,000

Benefits Package

We offer a generous benefits package including, but not limited to:

• Medical, dental, and vision coverage
• 401(a) mandatory 8% contribution with Douglas County matching 8%
• Douglas County matches 457 Deferred Compensation contributions dollar-for-dollar up to 3% of annual salary
• Basic Life Insurance and AD&D, Long-Term Disability, and Employee Assistance Plan
• Supplemental Life Insurance, Long-Term Disability buy-up, Accident Insurance, and Critical Illness Insurance
• Wellness Program - Peer Support, Chaplain Services, Medical Services (psychological, acupuncture, massage therapy, chiropractic, hormonal therapy, physical therapy), financial resources, and estate planning
• Public Service Loan Forgiveness opportunities (for those who qualify)
• For a detailed overview, please view the Douglas County Employee Benefit Guide

Education, Experience, and MinimumRequirements

High school diploma or GED

This is a shift position requiring the ability to work nights, weekends, and holidays in a closed, secure environment

Ability to work on-call and mandatory overtime as required

Ability to pass qualifying physical exams, polygraph, psychological, and background investigation

Apply common-sense understanding to carry out detailed and complex procedures according to standard operating procedures

Ability to remain calm and effectively communicate under pressure and unusual circumstances

Ability to multitask and demonstrate strong attention to detail consistently

Ability to utilize a headset for phones/radio and hear in a busy communications center

Type accurately at a minimum of 40+ words per minute

Proficiency with personal computers and Windows-based applications

Obtain and maintain required certifications: CCIC/NCIC, NENA Core Competencies, CPR, and EMD

Possession of a valid Colorado driver's license

Desired Qualities…