Customer Support Associate

Seeking a dynamic Customer Support Associate, this full-time position will provide exceptional service to customers throughout their journey, from initial contact to post-installation, while working in a hybrid environment. Key responsibilities: Resolve customer inquiries with confidence and empathy, ensuring a first-class installation experience Accurately order materials and coordinate service schedules while managing a high volume of customer calls Communicate trends and feedback to management to enhance customer support and service quality Required qualifications: Ability to work Monday through Friday with flexibility for some weekends Strong organizational and interpersonal skills, with a self-motivated and disciplined approach Proficiency in computer skills and adaptability to new technologies Exceptional patience and active listening skills to foster positive customer relationships Ambitious and competitive nature, striving for high performance and productivity metrics