Head Housekeeper

Head Housekeeper

Major Duties and Responsibilities:

Duties include, but are not limited to the following:

• Jointly with GM interviews, hires, trains, directs, and counsels housekeeping and laundry staff.
• Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.
• Supervises the work activities of Housekeeping and laundry associates.
• Trains new employees in housekeeping & laundry.
• Monitors the housekeeping & laundry times, standards and labor on daily basis.
• Makes daily rooms' inspection of all rooms. Reports and follows-up items in need of repair to Maintenance, Front Desk and GM.
• Makes accurate inventories for linen, terry, room supplies, cleaning supplies. Submits orders as needed to the GM.
• Organizes deep cleaning for guest rooms.
• Performs laundry duties as and when required.
• Updates and keeps control on all daily housekeeping reports and communicated with Front Desk for accurate system update.
• Supervises the common areas' cleaning making sure that the hotel is always in the best clean and hygienic condition.
• Ensures that all Housekeeping carts are in clean and organized condition and restocked for the next day.
• Ensures that the hotel equipment "vacuum cleaners" are always maintained in a clean and working condition.
• Complies with the company and brand standards for rooms, laundry and common areas.
• Complies with the company safety and security policies.
• Performs other duties as assigned by management and/or designee.

Minimum requirements:

• Successful recent work experience in hotels or a field related to this position.
• Proven computer and communication skills.
• Valid driving license.
• Leadership and supervisory skills, able to lead by example.
• Possesses basic math and budgeting skills.
• Physical ability to perform housekeeping duties.
• Professional business appearance.
• Excellent guest contact skills.
• Basic admin skills.
• Required to demonstrate and practice minimum courtesy standards while interacting with colleagues and guests.