Client Services Manager

Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fort Wayne, Indiana office.

Are you looking for a rewarding career opportunity with a growing healthcare organization? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, service-oriented professional to join our team and play a key role in coordinating care, supporting staff, and ensuring exceptional client experiences.

As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

Responsibilities:

Deliver exceptional customer service and ensure high-quality home care services for clients

Manage the coordination of client care and address emergent scheduling needs

Maintain and grow your assigned caseload through relationship-building and outstanding service

Develop and nurture relationships with clients, referral sources, payors, and community organizations

Foster strong communication and collaboration among office and field staff

Monitor and manage key operational and financial performance metrics

Partner with Clinical Managers to provide support, supervision, and guidance to field employees

Assist in maintaining compliance with company policies and quality standards

Contribute to office growth initiatives and operational excellence

Qualifications:

Bachelor's degree required

Previous medical office, healthcare, or home care experience preferred

Prior supervisory or leadership experience is a plus

Proven track record of taking on increasing responsibility and achieving goals

Strong desire for professional growth and career advancement

Proficiency with computer systems and electronic medical records (EMR)

Excellent communication, organizational, and interpersonal skills

Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

Competitive salary

Comprehensive medical, dental, prescription, and vision insurance

Generous paid time off

Tuition reimbursement opportunities

401(k) with company match

Ongoing training and professional development

Career advancement opportunities within a growing organization

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.