Experienced Coffee Field Service Technician

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the installation, maintenance, and repair of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Previous experience in the coffee industry is required, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

Responsibilities

The essential functions include, but are not limited to the following:

Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment

Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software

Keep customers in the loop with timely updates on repair status and estimated timeframes

Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition

Contribute to a tidy and efficient shop environment

Participate in a weekly on-call rotation for after-hours service

Assist other service technicians with installations and parts delivery