German Speaking Solutions Consultant - Work In Sofia, Bulgaria

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep understanding of the Customer Support Services industry, we specialise in placing professionals into roles where their language skills and expertise drive real business impact. At Mercier Consultancy Group, we go beyond placement — we build careers, support transitions, and champion the success of every candidate we represent.

Job Overview

We are currently seeking a driven and customer-focused professional to fill an exciting German Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a standout opportunity within the Customer Support Services industry, offering you the chance to leverage your native or fluent German language skills in a dynamic, international working environment. If you are exploring German-speaking jobs abroad and are ready to take the next step in your career, this German Speaking Solutions Consultant role at Mercier Consultancy Group is the perfect platform for your professional growth.

Key Responsibilities

Serve as the primary point of contact for German-speaking customers, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat.

Diagnose and resolve customer queries, complaints, and service-related issues efficiently, ensuring a consistently high standard of customer satisfaction within the Customer Support Services framework.

Identify customer needs proactively and recommend appropriate solutions or escalate complex cases to the relevant departments in a timely manner.

Accurately log all customer interactions, case details, and resolutions into the company's CRM system, maintaining detailed and up-to-date records.

Collaborate closely with team leaders and cross-functional departments to continuously improve service delivery processes and customer experience outcomes.

Adhere to established service level agreements (SLAs), quality benchmarks, and performance targets as defined by the Customer Support Services team.

Participate actively in regular training sessions, team briefings, and performance reviews to stay current with product knowledge and service protocols.

Contribute to a positive, inclusive, and high-performance team culture by sharing knowledge, supporting colleagues, and upholding Mercier Consultancy Group's professional standards.German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep understanding of the Customer Support Services industry, we specialize in placing professionals into roles where their language skills and expertise drive real business impact. At Mercier Consultancy Group, we go beyond placement — we build careers, support transitions, and champion the success of every candidate we represent.

Job Overview

We are currently seeking a driven and customer-focused professional to fill an exciting German Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a standout opportunity within the Customer Support Services industry, offering you the chance to leverage your native or fluent German language skills in a dynamic, international working environment. If you are exploring German-speaking jobs abroad and are ready to take the next step in your career, this German Speaking Solutions Consultant role at Mercier Consultancy Group is the perfect platform for your professional growth.

Key Responsibilities

Serve as the primary point of contact for German-speaking customers, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat.

Diagnose and resolve customer queries, complaints, and service-related issues efficiently, ensuring a consistently high standard of customer satisfaction within the Customer Support Services framework.

Identify customer needs proactively and recommend appropriate solutions or escalate complex cases to the relevant departments in a timely manner.

Accurately log all customer interactions, case details, and resolutions into the company's CRM system, maintaining detailed and up-to-date records.

Collaborate closely with team leaders and cross-functional departments to continuously improve service delivery processes and customer experience outcomes.

Adhere to established service level agreements (SLAs), quality benchmarks, and performance targets as defined by the Customer Support Services team.

Participate actively in regular training …