Service Desk Analyst

Remote Recruitment is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat

Diagnose and resolve hardware, software, network and application issues efficiently

Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms

Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices

Document solutions and contribute to the internal IT knowledge base

Monitor system alerts and escalate major incidents to the relevant technical teams

Requirements

2+ years of IT service desk or technical support experience

Strong working knowledge of Windows, Microsoft 365 and Active Directory

Experience with ITSM platforms such as ServiceNow or Jira Service Management

ITIL Foundation certification is preferred but not essential

Customer-focused with excellent communication skills and attention to detail

What We Offer

R28,000/month

100% remote, UK business hours

Career growth and professional development

Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.