French Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

French Speaking Rent-a-Car Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm dedicated to connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong presence across Europe and a reputation built on integrity, expertise, and outstanding candidate care, we have successfully placed thousands of professionals in rewarding international careers. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are currently seeking a motivated and customer-focused French Speaking Rent-a-Car Consultant to join a thriving team based on-site in Sofia, Bulgaria, within the exciting Travel industry. This is a fantastic opportunity for French-speaking professionals who are passionate about delivering exceptional service to travellers and clients seeking seamless vehicle rental experiences across Europe and beyond. If you are looking for French-speaking jobs that offer real career growth, a dynamic international environment, and a generous benefits package, this French Speaking Rent-a-Car Consultant position in Bulgaria is the perfect next step for you.

Key Responsibilities

Assist French-speaking customers with vehicle rental inquiries, bookings, modifications, and cancellations via phone, email, and live chat channels

Provide accurate and up-to-date information on available vehicle categories, rental rates, insurance options, and travel-related policies

Process reservations efficiently using internal booking and fleet management systems, ensuring accuracy and attention to detail at every stage

Handle customer complaints and escalations with professionalism and empathy, working to resolve issues swiftly and to the client's satisfaction

Upsell and cross-sell additional travel services, upgrades, and insurance packages in a consultative and customer-friendly manner

Liaise with travel partners, airport teams, and rental station staff to coordinate smooth pick-up and drop-off experiences for customers

Maintain thorough and accurate records of all customer interactions in the CRM system, adhering to data protection and compliance standards

Stay informed about current travel industry trends, promotions, and seasonal offerings to provide the most relevant and helpful advice to clients