Office Administrative Assistant / Billing Specialist

Premier Counseling Professionals is a collaborative and compassionate outpatient mental health practice dedicated to providing exceptional care in a welcoming and inclusive environment. We honor individuals from all walks of life, celebrate diversity, and uphold the values of respect, integrity, and empathy. Our mission is to create a space where clients and staff alike feel supported, valued, and empowered.

We are seeking a warm, organized, and dependable Office Administrative Assistant / Billing Specialist to join our team. This individual will be the first friendly face clients see when they arrive and will play an essential role in keeping our office running smoothly.

Key Responsibilities

• Greet clients with professionalism, empathy, and discretion
• Manage front desk operations, including answering phones, checking in clients, and scheduling appointments
• Handle client communication through email and voicemail
• Perform data entry, scanning, faxing, and other clerical tasks as assigned
• Support clinicians and leadership with administrative tasks and documentation
• Maintain confidentiality and adhere to HIPAA standards
• Assist with light office cleaning and organization to maintain a calm, welcoming environment
• Process copays and manage daily financial transactions accurately
• Verify insurance benefits and obtain authorizations for services
• Submit, track, and follow up on insurance claims and payments
• Communicate with insurance companies regarding denied or delayed claims
• Post payments and reconcile client accounts accurately

Preferred Qualifications

• Prior experience in a mental health or medical office setting preferred
• Experience in medical billing, insurance verification, or healthcare administration required
• Strong understanding of billing procedures, claim submission, and payment posting
• Excellent organization, attention to detail, and problem-solving skills
• Strong interpersonal and communication skills
• Excellent organization and attention to detail
• Comfortable using Microsoft Office, email systems, and EHR (Electronic Health Record) software
• Professional, reliable, and able to maintain confidentiality at all times
• Positive attitude and ability to adapt in a dynamic environment

Why Join Premier Counseling Professionals

• Supportive, mission-driven work environment
• Flexible schedule
• Paid Time Off (PTO)
• Opportunities for growth and skill development
• Health, dental, and vision insurance (for eligible employees)
• 401(k) with employer match

If you’re compassionate, organized, and enjoy helping others in a meaningful setting, we’d love to hear from you.

Join our team and help us create a welcoming space where clients and colleagues alike feel valued and supported.

Apply today and make a positive impact at Premier Counseling Professionals.

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Application Question(s):

• Are you located in West Des Moines or the surrounding area?
• Do you have any experience with medical/insurance billing?

Work Location: In person