Medical Receptionist

Overview

We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, healthcare providers, and visitors, ensuring a welcoming and efficient front desk experience. Your expertise in medical administrative support, electronic health record (EHR) management, and health insurance verification will be essential to maintaining smooth clinic operations. This position offers an exciting opportunity to contribute to quality patient care while utilizing your comprehensive knowledge of medical office procedures and systems.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service and guiding them through check-in and check-out processes.
• Manage appointment scheduling using various EHR systems such as Athenahealth ensuring optimal clinic flow.
• Verify patient insurance coverage through health insurance portals and perform insurance eligibility and benefits verification.
• Collect and process payments, including medical billing and collections, adhering to HIPAA compliance standards.
• Review and update patient medical records accurately in electronic health records (EHR) systems while maintaining strict confidentiality policies.
• Assist with documentation review, CPT coding, ICD-9/10 coding, and Medicare claims processing to support accurate billing and reimbursement.
• Handle multi-line phone systems with professionalism, practicing excellent phone etiquette while managing appointment inquiries and follow-up calls.
• Support clinical staff by preparing intake forms, updating care plans, and managing medical records filing with precision.
• Maintain a clean, organized front desk area and ensure all administrative tasks such as filing, data entry (including 10 key typing), and documentation are completed efficiently.

Qualifications

• Proven experience as a Medical Receptionist or in a similar medical office administrative role with clinic experience preferred.
• Strong knowledge of EMR/EHR systems such as Athenahealth.
• Familiarity with medical terminology, medical coding (ICD-10/ICD-9/CPT), insurance verification processes, and health information management practices.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software.
• Exceptional customer service skills with the ability to handle sensitive information confidentially in accordance with HIPAA regulations.
• Strong organizational skills with attention to detail for documentation review and medical records management.
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism at all times.

Join our team where your skills will directly impact patient experiences! We are committed to fostering a supportive environment that values your contributions while offering opportunities for professional growth within the healthcare industry.

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person