Field Support Specialist (On Call)

Field Support Specialist (On-Call)

📍West Palm Beach, FL 33401 | On-site

Support daily operations. Step in when needed. Keep the office running.

SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in West Palm Beach. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.

You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.

What You’ll Do:

This role focuses on office services support, service delivery, and operational continuity .

Mail Shipping Operations

Oversee incoming and outgoing mail and packages

Log and track deliveries using chain-of-custody systems

Distribute mail and notify employees of deliveries

Process shipping requests and verify packing documentation

Office Facilities Support

Assist with supply ordering and stocking common areas

Support light facilities tasks and service requests

Monitor and support copy/print equipment

Assist with office moves and workspace transitions

Set up and break down conference rooms as needed

Reception Client Support

Provide front desk or concierge coverage as needed

Answer and direct calls professionally

Deliver consistent, high-level customer service to employees and visitors

What You Bring:

Strong communication and customer service skills

Ability to multitask in a fast-paced environment

Working knowledge of MS Office and office technology

Understanding of shipping and receiving procedures

Ability to work independently with minimal supervision

Flexible schedule with the ability to travel between client sites

What We’re Looking For:

Required

High School Diploma or equivalent

6+ months of prior work experience preferred

Strong organizational, time management, and problem-solving skills

Excellent written and verbal communication

Ability to learn and navigate computer-based systems

Professional demeanor with a customer-service mindset

Ability to work assigned hours and follow established policies

Preferred

Experience in mailroom, office services, reception, or facilities support

Familiarity with shipping/receiving processes and office equipment

Physical Requirements

Role requires regular walking, standing, bending, kneeling, and sitting for extended periods

Ability to lift or move 40 lbs. frequently

Ability to move packages via wheeled cart (up to 60 lbs. capacity)

Manual dexterity to operate phones, copiers, and related office equipment

Travel: None or negligible

Other Duties:

This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, Paid Time Off.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional d…