Manager of Integrations & Training

Mosaic Dental Collective is seeking an experienced Manager of Integrations & Training to lead the successful onboarding and operational integration of dental practices into the collective. This role combines project management, software implementation, operational training, and leadership to ensure seamless practice transitions while driving efficiency and consistency across the organization.

The ideal candidate has extensive experience with dental practice management systems (PMS), exceptional training skills, and a passion for helping teams succeed.

Key Responsibilities

Lead the planning and execution of practice management software conversions and data migrations.

Coordinate with internal teams, vendors, and practice staff to ensure successful implementations.

Train front office teams on patient registration, scheduling, insurance verification, co-pay collection, billing, financing options, membership plans, and daily closing procedures.

Develop and deliver engaging training programs, documentation, and ongoing educational resources.

Provide advanced support and training in Open Dental , including:

Income transfers

Allocating payments and adjustments

Allocating unearned income

Patient and insurance refunds

Posting insurance bulk and single payments

Posting insurance take backs

Correcting accounts after month-end lock

Insurance processing and account reconciliation

Provide advanced support and training in Eaglesoft , including:

Allocating payments and adjustments

Patient and insurance refunds

Posting insurance take backs

Account reconciliation

Provide ongoing support and assistance to practice staff post-implementation by addressing questions, troubleshooting issues, and providing additional training as necessary.

Monitor project timelines, troubleshoot implementation issues, and provide post-go-live support.

Collaborate with leadership to improve operational workflows and drive practice performance.

Supervise integration and training team members as assigned.