Medical Front Desk Receptionist & Social Media Manager

Job Title: Front Desk & Social Media Coordinator Location: San Diego, CA (In-office, Full-Time) Practice: San Diego Eye & Face – Oculofacial Plastic Surgery & Aesthetic Practice

Join Our Oculoplastics/Plastic Surgery Family!

I’m Dr. Kellie Satterfield, MD, owner of San Diego Eye & Face, and I’m looking for a dynamic, personable, and organized team member to be the face of our practice at the front desk—while also helping us grow our social media presence.

Our practice specializes in cosmetic and reconstructive eyelid surgery, non-surgical facial rejuvenation, and luxury patient experiences. We’re located in beautiful Bankers Hill, San Diego, and collaborate closely with a renowned plastic surgery group.

If you’re warm, detail-oriented, and love blending customer service with creative marketing, we want to meet you!

What We’re Looking For

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
• 1+ year of front desk, receptionist, or hospitality experience (medical office preferred but not required)
• Experience with social media platforms (Instagram, TikTok, Facebook)—posting, content creation, and engagement
• Excellent customer service and communication skills
• Proactive, organized, and comfortable in a fast-paced environment
• Familiarity with scheduling software, email, and phone systems
• Bilingual (Spanish) preferred
• Previous experience in luxury hospitality, retail, or a medical setting is a plus

Job Summary

You will be the voice and face of our practice and the patients first point of contact—greeting them, managing schedules, and ensuring smooth office flow—while also helping showcase our practice through creative, HIPAA-compliant social media content.

Key Responsibilities

Front Desk & Patient Experience

• Greet and check in patients, creating a warm, professional first impression
• Answer and route phone calls, emails, and online inquiries
• Schedule patient consultations, treatments, and follow-ups
• Collect payments and verify insurance details when applicable
• Maintain a clean, welcoming reception and waiting area
• Support patient intake paperwork and ensure confidentiality

Administrative Support

• Assist with appointment reminders and follow-up communications
• Help coordinate patient flow with the clinical team
• Manage incoming mail, packages, and general office tasks

Social Media & Marketing

• Help plan and create HIPAA-compliant content for Instagram, TikTok, and other platforms (behind-the-scenes, educational posts, reels)
• Engage with followers and respond to comments/messages under guidance
• Assist with social media calendars and photo/video editing
• Brainstorm creative campaigns to highlight the practice’s services and culture

Team Collaboration

• Work closely with Dr. Satterfield and the team to deliver a stellar patient experience, assist with occasional events, open houses, or marketing initiatives

Why Join Us?

• Be part of a close-knit, supportive team in a growing aesthetic practice
• Opportunity to learn about luxury medical aesthetics and plastic surgery
• Exposure to creative marketing and brand-building strategies
• A workplace culture that values balance, growth, and enjoyment

Compensation & Perks

• Core Benefits Pay: $21/hr-$26/hr Competitive hourly pay based on experience/qualifications
• Time Off: Up to 4.5 weeks off per year comprising up to 2 weeks paid vacation, holidays, and sick time.
• Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Native American Heritage Day (day after Thanksgiving), Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day
• Retirement: 401(k) with up to 4% company match
• Cosmetic Perks: medical grade skincare, cosmetic procedures including surgery, lasers, botox, fillers, skin tightening; special friends & family discounts.
• Other Perks: team lunches, fun office outings, continuing education trips with meals/accommodations

How to Apply

Apply via this site and email a short cover letter to SDEFcorporate@gmail.com detailing why you are interested in the position.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Retirement plan

Medical Specialty:

• Ophthalmology
• Plastic Surgery
• Surgery

Work Location: In person