German Speaking Solutions Consultant - Work Remote In Greece

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across Europe and a deep commitment to candidate success, we specialise in placing professionals in rewarding, high-growth roles that align with their skills and ambitions. At Mercier Consultancy Group, we don't just find you a job — we build the foundation for a thriving international career.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Solutions Consultant to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals to take their career to the next level, delivering outstanding service and consultative support to a diverse client base in a fast-paced, international environment. If you are looking for German-speaking jobs that offer genuine career progression, a supportive team culture, and an enviable Mediterranean lifestyle, this German Speaking Solutions Consultant position in Greece could be the perfect fit for you.

Key Responsibilities

Serve as the primary point of contact for German-speaking clients, delivering prompt, professional, and solution-oriented support across multiple communication channels including phone, email, and live chat.

Diagnose customer issues efficiently, providing clear guidance and tailored resolutions that meet and exceed client expectations within the customer support services framework.

Maintain thorough and accurate records of all customer interactions, inquiries, and resolutions using internal CRM and ticketing systems.

Collaborate closely with cross-functional teams including technical support, account management, and operations to ensure seamless end-to-end customer experiences.

Proactively identify patterns in customer feedback and escalate recurring issues to relevant departments, contributing to continuous service improvement initiatives.

Educate clients on available products, services, and self-service tools, empowering them to get maximum value from their solutions.

Adhere to established service level agreements (SLAs), quality benchmarks, and compliance standards at all times.

Participate actively in team meetings, training sessions, and performance reviews to ensure ongoing professional development and knowledge sharing.