Advanced Medical Support Assistant

Summary The Advanced Medical Support Assistant will be located at the Buffalo VA Medical Center's Specialty Care Call Center. The Advanced Medical Support Assistant utilizes multiple computer applications, as well as the integrated electronic medical record system. The incumbent develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies. Responsibilities Major Duties: 1. Manage written and faxed correspondence, and paper medical records within team and coordinate release of information in accordance with policy. 2. Verify and update patient demographics. 3. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system. 4. Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system. 5. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice. 6. Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules. 7. Manage Recall Reminder system for assigned team. 8. Manage assignment and inactivation of patients in PCMM. 9. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes. 10. Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member. 11. Process emergency and non-emergency transfers to other VA facilities or private hospitals. 12. Perform basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). 13. Recruit and assist with and/or enroll patients in VA systems and Secure Messaging Other duties as assigned. Work Schedule: Monday - Friday 7:45 am - 4:15 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:21J84-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Basic Requirements: Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). Experience. None Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territ…