Receptionist / Patient Coordinator

We are seeking a highly organized, dependable, and proactive Medical Receptionist / Patient Care Coordinator to support a busy medical practice. This is not an entry-level front desk role. We are looking for someone who is comfortable managing a high-volume administrative workload, communicating professionally with patients and outside facilities, and handling the details required to keep a fast-paced practice running smoothly.

The right candidate must be able to manage a multi-line phone system, communicate clearly with patients by phone, text, and email, coordinate referrals and surgery scheduling, and navigate insurance-related workflows including benefit verification, prior authorizations, and obtaining required documentation. This role requires strong follow-through, attention to detail, and the ability to prioritize multiple moving pieces at once without letting tasks fall through the cracks.

This position begins part-time and in person. For the right person, there is opportunity for growth into a full-time role with increased flexibility and possible remote/hybrid responsibilities as trust, independence, and workflow mastery are established.

Responsibilities

• Answer and manage a high-volume, multi-line phone system professionally, efficiently, and with excellent phone etiquette
• Respond to patient inquiries by phone, text, and email in a timely, courteous, and professional manner
• Send appointment reminders, communicate scheduling updates, and help patients prepare for upcoming visits or procedures
• Schedule and coordinate patient appointments, follow-ups, and related administrative tasks
• Coordinate referrals, obtain required records/documentation, and communicate with referring offices and specialists as needed
• Verify insurance eligibility and benefits prior to visits and procedures
• Manage insurance-related administrative tasks including:
• prior authorizations
• obtaining required referrals
• collecting supporting documentation
• following up on pending approvals
• Coordinate with hospitals and anesthesia teams for procedure and surgery scheduling
• Ensure all required paperwork, authorizations, and scheduling details are completed accurately and on time prior to surgery
• Maintain accurate patient records, update demographic and insurance information, and document communication appropriately
• Track outstanding tasks and follow through on unresolved items until completion
• Support front office workflow and help maintain efficient day-to-day operations in a busy practice environment
• Perform other administrative and patient coordination duties as needed to support the practice

Requirements

• Proven experience in office administration or clerical roles with excellent organizational skills.
• Strong computer literacy, including proficiency in Microsoft Office (Word, Excel) and Google Workspace tools.
• Experience with multi-line phone systems and phone etiquette is essential.
• Bilingual abilities are highly desirable to assist diverse clients and team members effectively.
• Familiarity with office management tasks such as filing systems, data entry, calendar management, and proofreading documents.
• Previous experience as a receptionist or administrative assistant in medical offices is a plus.
• Demonstrated customer service skills with the ability to handle inquiries professionally and courteously.
• Excellent time management skills with the ability to prioritize tasks efficiently in a busy environment.

Required Qualifications

• Prior experience in a medical office, surgical practice, specialty practice, or other healthcare administrative setting
• Strong experience answering multi-line phones and managing a high volume of patient communication
• Working knowledge of medical insurance processes, including benefit verification, prior authorizations, referrals, and related administrative workflows
• Experience coordinating care, referrals, procedures, or surgery scheduling is strongly preferred
• Excellent organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment
• Strong written and verbal communication skills with a professional, patient-centered approach
• High attention to detail and strong follow-through; able to track tasks from start to completion
• Comfortable communicating with patients, physicians’ offices, hospitals, surgery centers, and ancillary teams
• Strong computer skills and comfort learning practice management systems, EMRs, scheduling platforms, and office communication tools
• Reliable, punctual, and able to work independently while also functioning well as part of a team

Preferred Qualifications

• Experience in a high-volume specialty medical practice
• Bilingual skills are a plus

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule

Experience:

• Insurance verification: 1 year (Required)
• Prior Authorization: 1 year (Required)
• Medical coding: 1 year (Pre…