Senior Mailroom Adminstrator

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

Upstart's Workplace Operations team enables the secure, efficient movement of critical business documents that support nearly every Operations function across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team is focused on delivering accurate, compliant service while continuously improving processes that increase efficiency and reduce operational risk.

As a Senior Mailroom Administrator , you'll own the end-to-end processing of inbound and outbound mail while helping modernize how the mailroom operates. In addition to ensuring timely, secure mail handling, you'll identify opportunities to automate manual processes, improve reporting, and support strategic initiatives that help scale operations as Upstart continues to grow.

How you’ll make an impact

Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations.

Maintain the accuracy, security, and regulatory compliance of confidential documents across multiple Operations teams.

Track mail activity and operational metrics using Salesforce, Jira, Google Sheets, and other reporting tools to ensure accurate reporting and visibility.

Build and improve dashboards, reporting, and workflow automation that reduce manual work and increase operational efficiency.

Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.

Proactively plan, propose, and implement improvements to mailing processes, systems, and logistics to support a scalable operation.

Build strong working relationships with cross-functional teams, both in-office and remote, to improve mailroom processes and enhance collaboration.

Contribute to a positive, inclusive, and solutions-focused work environment that values continuous improvement.

Contribute to vendor transition initiatives and continuously identify opportunities to simplify workflows, improve documentation, and strengthen operational controls.

Minimum Qualifications

2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high-volume operational environment.

Experience handling confidential or regulated documents while following established security and compliance procedures.

Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools.

Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms.

Ability to work onsite full-time in Burlingame, CA and lift or move packages weighing up to 20 pounds.

Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information.

A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure.

Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations.

Preferred Qualifications

Knowledge of tools used to automate operational workflows.

Experience working in financial services or another hi…