Network Engineer

IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.

This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.

The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.

This is a full-time, in-person position based in Santa Clara, CA.

Responsibilities

Network & Systems Support

Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure

Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed

Perform root-cause analysis and document findings and resolutions

Help maintain customer uptime, reliability, and overall service quality

Project Support & Engineering

Assist with implementation and support of customer and internal infrastructure projects

Participate in upgrades, maintenance activities, migrations, and deployments

Collaborate with engineering and operations teams to ensure successful project execution

Support scheduled after-hours maintenance windows when required

Customer & Technical Collaboration

Participate in customer meetings and technical discussions when needed

Support solution validation and deployment planning

Communicate technical information clearly to both technical and non-technical audiences

Contribute to a positive customer experience through responsiveness and professionalism

Documentation & Accountability

Maintain accurate documentation within ITMC ticketing and project management systems

Track time, tasks, troubleshooting steps, and project updates appropriately

Follow internal workflows, escalation procedures, and operational standards

Contribute to process improvements and documentation updates

Required Qualifications

Experience supporting enterprise network environments

Strong understanding of routing, switching, VLANs, and network troubleshooting

Experience with enterprise Wi-Fi and firewall platforms

Ability to troubleshoot technical issues in customer-facing environments

Strong organizational and documentation skills

Excellent written and verbal communication skills

Ability to work onsite in Santa Clara, CA

Preferred Qualifications

Experience supporting education, government, or healthcare environments

Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies

Familiarity with VoIP, UCaaS, or communication systems

Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus

Comfortable working independently and collaboratively within a team environment

Key Success Factors

Strong team player with a collaborative and solutions-oriented mindset

Ability to manage multiple priorities and tasks effectively

Professional and customer-focused communication style

Calm and methodical approach to troubleshooting and issue resolution

Strong sense of accountability, ownership, and follow-through

Commitment to reliability, customer trust, and continuous improvement

All your information will be kept confidential according to EEO guidelines.

IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.

We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.

Our focus is simple:

Reliable technology that keeps organizations running.