Social Work Manager

Who we are

St. Francis Healthcare System of Hawai‘i uplifts families through compassionate care and a strong commitment to community. Guided by our mission to provide excellent, ‘ohana-centered hospice and supportive services, we remain rooted in our core values of grace, peace, unity, and legacy. Every team member plays a vital role in living this mission with heart, dedication, and a spirit of service. We cultivate a supportive environment where excellence is nurtured, teamwork is celebrated, and each person's contribution is valued. At St. Francis, healthcare is more than a profession—it's a calling. We welcome you to join our team and help carry forward our legacy of caring for Hawai‘i's people with purpose and aloha.

Summary of Duties

The Social Work Manager is responsible for the St. Francis Hospice and supportive services Psychosocial and Bereavement programs. This position leads the social work team in providing high quality assessment and appropriate intervention to patients and families receiving hospice and bereavement care. The Social Work Manager provides leadership to interdisciplinary teams regarding the psychosocial and bereavement needs of patients and their families. Furthers the knowledge and understanding of the social work role of Hospice and Bereavement through appropriate educational outreach.

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Program Leadership

• Oversees all aspects and components of the Social Work and Bereavement Programs to ensure that the highest quality of support is provided safely and efficiently following hospice regulations and St. Francis guidelines
• Compiles, analyzes, submits and maintains regularly scheduled reports related to hospice and bereavement programs to include, but not limited to, statistical summaries, analyses, and evaluations
• Identifies and examines trends and problems. Develops solutions as it relates to the psychosocial aspects of hospice and bereavement care
• Develops and revises policies, procedures, and processes for the psychosocial aspects of the hospice and bereavement programs
• Maintains costs within budget
• Effectively listens to and communicates with internal and external customers, ensuring that essential information is communicated on a timely basis
• Plays a leadership role in hospice and bereavement events
• Exemplifies St. Francis values and mission

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Community Engagement

• Liaises with professional associations, partners and social work resources to promote current standards of practice an excellence of care
• Provides education to clinical partners, patients, families, and staff regarding the St. Francis social work and bereavement programs
• Oversees administrative functions, including correspondence with community for both the hospice and bereavement psychosocial programs
• Represents the organization at community events to cultivate meaningful partnerships and strengthen community engagement. Events may occur outside of standard business hours

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Interdisciplinary Collaboration

• Takes a leadership role in the development of the Patient/Family Interdisciplinary Plan of Care, with particular attention to emotional, social, spiritual and family needs
• Provides the social work perspective at Interdisciplinary Group meetings. In cooperation with other disciplines, develops and maintains a plan of care which meets the needs of the patient/family
• Collaborates with Hospice Managers on integration of clinical and psychosocial needs of patients and their families

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Compliance

• Ensures that all patient information follows HIPAA guideline
• Prepares and participates in regulatory/accrediting surveys including the Department of Health and Joint Committee
• Strong working knowledge of CMS CoPs (Conditions of Participation) for Hospice, NHPCO, and CAPC standards for quality and compliance
• Ensures documentation, service delivery, and team operations meet or exceed regulatory requirements
• Adheres to and complies with St Francis code of ethics, policies and procedures
• Adheres to safety, health, and regulatory requirements as described in the administrative and departmental policies and procedures. Reports incidents and unsafe work conditions

Patient Care

• Provides hospice and bereavement social casework and counseling as needed
• Evaluates the psychosocial needs of patients/families, taking into consideration developmental history, current family system, source and adequacy of income, medical insurance, need for services or community referrals, postmortem arrangements, mental status and coping capacity, patient's and family’s reaction to illness, bereavement coping and role impairment
• Maintains accurate and complete patient records, following company standards

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People Management

• Leads and mentors team, providing guidance and support on educational and developmental opportunities relevant to the position
• Establishes and drives a healthy team environment. Proactively addresses employee safety, morale and operational concern…