Guest Experience Assistant I, Seasonal On-Call

We are looking for talented professionals to be a part of a dynamic team. We place a focus on professionalism, kindness, integrity, and a high level of confidentiality, with the goal to deliver best in class service while providing a positive working experience for its staff.

Job Summary

The Guest Experience Assistant I supports the delivery of a welcoming, high-quality experience for all guests. This entry-level role focuses on executing service standards, assisting with daily operations and events, and collaborating with Culinary, Hospitality, and Guest Experience teams to create positive, memorable moments for every guest.

Essential Duties Responsibilities

Set up and break down tables, chairs, and food stations for events and daily service

Maintain cleanliness and proper presentation of china, glassware, silverware, and service items

Stock and set up supplies including linens, china, silverware, glassware, and beverages

Deliver food and beverage items to guests in a timely and professional manner

Operate and maintain all Guest Experience equipment required for various service types

Develop knowledge of menu items, including ingredients and preparation methods

Assist with receiving and organizing deliveries for events and residences

Maintain cleanliness, organization, and inventory in storage and staging areas

Monitor guest needs and communicate requests or concerns to leadership as appropriate

Provide guests with an enjoyable, expertly served dining and beverage experience

Follow all health, safety, and sanitation guidelines

Perform other duties as assigned

Qualifications

Skills Experience

Prior food and beverage or hospitality experience preferred, but not required

Familiarity with casual and formal table service standards a plus

Strong willingness to learn and follow direction

Basic communication and customer service skills

Organized with strong attention to detail

Ability to work both independently and as part of a team in a fast-paced environment

Certifications Licensing

TB Clearance Card required

Valid driver’s license preferred

Education

High school diploma or equivalent

Physical Demands Working Conditions

Regular handling of food, service items, and equipment

Ability to lift, carry, push, and pull objects up to 50 lbs (with assistance as needed)

Ability to stand and walk for extended periods during shifts

Flexible availability including AM/PM shifts, weekends, and holidays

Ability to work both indoors and outdoors in varying weather conditions

Ability to operate utility and company vehicles

Core Competencies

Communication: Communicates clearly and concisely, both verbally and in writing. Shares important information with teammates, supervisors, and managers in a timely manner

Trustworthiness and integrity : Acts with honesty and professionalism, always working in the best interest of the organization and guests.

Critical Thinking: Asks the right questions to properly assess situations. Anticipates and responds to problems quickly and manages time effectively to keep operations running smoothly.

Attention to detail: Carefully listens to and processes information to ensure accuracy and quality in all tasks.

Dependability: Consistently reliable, follows through on commitments, and maintains a strong work ethic.

Initiative Proactivity: Goes above and beyond standard expectations. Addresses unexpected challenges or opportunities independently and without prompting.

Teamwork: Builds positive relationships with coworkers, leaders, and external partners. Considers the impact of actions on others and contributes to a cooperative, supportive team environment.

Salary Range

$30 $35 USD

We are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to equal employment opportunities for all employees as well as providing them with a work environment free of discrimination and harassment.

Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by the laws or regulations in the various locations where we operate. We encourage applicants from all ages and backgrounds.