Legal Receptionist

We are looking for an experienced and service-oriented team member to support client intake and front office operations for a legal organization in New York, New York. This role is well suited to someone who can communicate with empathy, stay organized under pressure, and create a welcoming experience for callers and visitors alike. The ideal candidate brings strong administrative judgment, careful documentation skills, and a proactive approach to day-to-day office support.Responsibilities:• Manage high-volume initial phone inquiries by guiding conversations through a consistent intake process and capturing complete, accurate information.• Document call details thoroughly and route information to the appropriate team members so follow-up can happen efficiently.• Deliver a warm, welcoming reception experience by greeting visitors promptly and maintaining an organized front desk presence.• Support daily office operations by processing incoming and outgoing mail, preparing copies, and assisting with general administrative needs.• Use sound judgment to balance compassion with efficiency, helping callers feel heard while keeping response times under control.• Step in to provide backup assistance for office support duties when coverage is needed.• Maintain a courteous demeanor in all interactions and contribute positive energy to the workplace.• Assist with benefits-related administrative functions, including coordination support for leave, COBRA, and other compensation and benefits processes when required.